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CD dvd player won’t work after APPLE loads El Capitan on my iMAC

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Apple spent the better part of a day doing upgrades on my iMAC including installing El Capitan.  Now like thousands of others, we are asking for a fix. There seems to be no consistent response or fix in any of the forums addressing this issue.  I see a lot of very negative things being said about Apple Support, and I too have had nothing but terrible service and support from Apple.  IS there a real fix other then re loading El Capitan??? PLEASE APPLE or somebody, come up with a fix.  THIS is way to much like dealing with Microsoft.  Apple seems to be lost in the woods.  Never thought I’d see the day when a senior tier 2 support person tells me that it is not a problem.  Clearly, Apple is not reading their own support pages and comments by a myriad of dissatisfied users.


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